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Cognigy

by Cognigy

Enterprise conversational and voice AI for contact centers

Pros

  • Strong enterprise voice AI
  • Powerful orchestration
  • Trusted by large brands

Cons

  • No public pricing/free tier
  • Six-figure contracts typical
  • Separate charges for voice/chat/LLM

✓ Where it shines / best for

  • Large enterprise contact centers
  • Voice-heavy CX
  • Global multilingual support

✕ Not the best fit for

  • SMBs
  • Self-serve buyers

Features

  • ✓ Voice and chat AI agents
  • ✓ Agent Copilot
  • ✓ Knowledge AI
  • ✓ Omnichannel orchestration
  • ✓ Enterprise integrations
  • ✓ Analytics

Pricing

PlanPriceBillingNotes
EnterpriseCustomAvg ~$115k/yr; many contracts $300k+/yr; voice/chat/LLM billed separately

Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.

Specifications

channelsvoice + chat
Sponsored

A full review is being generated for this product and will appear here shortly.

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