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A fully managed AI customer service platform with humans in the loop.
Pros
- Done-for-you managed service (AI + humans + QA) in one price
- Per-resolution model includes setup, integrations, maintenance
- Strong multilingual and omnichannel coverage
Cons
- Per-resolution fee can be costly for low-volume SMBs
- Less DIY control than self-serve platforms
- Premium add-ons (dedicated teams, non-EN/ES, surge) cost extra
✓ Where it shines / best for
- Growing companies wanting AI plus managed human CX in one service
- Brands scaling support without building an in-house team
- Teams preferring outcome-based pricing tied to resolutions
✕ Not the best fit for
- Companies wanting pure self-serve software they fully control
- Buyers needing fixed per-seat pricing
- Very low support volume not justifying a managed service
Features
- ✓ Multilingual
- ✓ AI Agent
- ✓ Omnichannel
- ✓ Customer Service Automation
- ✓ Voice Support
- ✓ Human In The Loop
- ✓ Pay Per Resolution
- ✓ Managed Service
- ✓ White Label
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Proof of value / setup | $0 | free | Setup, onboarding, and proof of value are always free; no charge for support |
| Per-resolution (managed service) | $1.25 | per resolution | Outcome-based pricing; pay per resolved issue. Includes full managed service (24x7 human handoff, agentic workflows, KB management) |
| Fixed monthly platform fee | ~$2,900 | per month | Covers deployment, onboarding, maintenance, QA, reporting, CX insights, training, white-labeling, platform. Add-ons for extra languages, dedicated teams, surge volume, custom integrations |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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