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AI-native support and product platform
Pros
- Affordable entry pricing
- Unifies support and product
- Usage-based AI flexibility
Cons
- Consumption add-ons add up
- Ultimate is custom
- Newer in enterprise CX
✓ Where it shines / best for
- B2B SaaS companies wanting support and product engineering in one tool
- Startups building an AI-native support and dev workflow
- Teams that need customer conversations tied directly to issues and roadmap
✕ Not the best fit for
- Simple retail/ecommerce help desks wanting plug-and-play setup
- Non-technical teams without engineering involvement
- Buyers needing fully transparent fixed per-seat pricing
Features
- ✓ API access
- ✓ AI Agent
- ✓ Ticket deflection
- ✓ Real-time
- ✓ Workflow automation
- ✓ Analytics
- ✓ Free tier
- ✓ In App Chat
- ✓ Issue Tracking
- ✓ Knowledge Graph
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Startup Program | Free | credits | Eligible early-stage startups get free credits; otherwise usage-based |
| Build | $0 | monthly | Free base plan; pay per usage for AI/agent actions and seats |
| Grow | Custom | monthly | Usage-based; AgentOS, analytics, integrations — contact sales |
| Enterprise | Custom | annual | SSO/SAML, advanced security, dedicated support, custom usage limits |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
Specifications
| add_ons | consumption-based |
Sponsored
A full review is being generated for this product and will appear here shortly.