← All software
The AI support agent that resolves customer questions for a flat fee per outcome.
Pros
- Transparent, public per-outcome pricing with no platform fee
- High published resolution rate (~67% average across customers)
- Deploys on existing helpdesks without ripping out current stack
Cons
- Per-outcome cost can add up at high resolution volumes
- Real-world resolution rates vary widely (case studies cite 42-50%)
- Full value requires good underlying knowledge content
✓ Where it shines / best for
- SaaS and digital businesses wanting top-tier autonomous resolution quality
- Teams wanting AI that works on their existing helpdesk via pay-per-resolution
- Companies prioritizing resolution accuracy and multi-step actions
✕ Not the best fit for
- Very budget-constrained teams (per-resolution and per-seat costs add up)
- Buyers wanting a single flat all-inclusive price
- Simple FAQ deflection needs that don't justify the premium
Features
- ✓ API access
- ✓ Multilingual
- ✓ Free trial
- ✓ AI Agent
- ✓ Omnichannel
- ✓ Ticket deflection
- ✓ Agent Assist
- ✓ Real-time
- ✓ Multi Step Actions
- ✓ Pay Per Resolution
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free Trial | Free | trial | 14-day trial of Intercom; Fin available to test |
| Fin AI Agent (pay per resolution) | $0.99 | per-resolution | Charged only for successful resolutions; works on any helpdesk |
| Essential | $29 | monthly-annual | Per seat/month; base Intercom helpdesk plan |
| Advanced | $85 | monthly-annual | Per seat/month; automation and multiple inboxes |
| Expert | $132 | monthly-annual | Per seat/month; advanced security and SLAs |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
Sponsored
A full review is being generated for this product and will appear here shortly.