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AI agents native to the Salesforce platform and your CRM data.
Pros
- Unmatched integration with Salesforce CRM and data
- Flexible pricing (per-conversation or Flex Credits)
- Enterprise governance, testing, and scale
Cons
- Among the most expensive per-unit pricing in the category
- Complex credit/conversation accounting and setup
- Best value only for existing Salesforce shops; Flex Credits and Conversations can't be mixed in one org
✓ Where it shines / best for
- Existing Salesforce Service Cloud / Sales Cloud customers
- Enterprises wanting CRM-grounded autonomous agents
- Teams needing low-code agent building tied to their data
✕ Not the best fit for
- Companies not using Salesforce as their system of record
- Small businesses wanting cheap standalone chatbot pricing
Features
- ✓ API access
- ✓ Free trial
- ✓ Omnichannel
- ✓ No-code
- ✓ Agentic AI
- ✓ Human Handoff
- ✓ CRM integration
- ✓ Low-code
- ✓ Agent Builder
- ✓ Data Grounding
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Agentforce (per conversation) | $2 | per conversation | Consumption-based pricing at roughly $2 per conversation; commonly bundled into Salesforce edition contracts. |
| Flex Credits | $0.10 | per action | Flex Credits packs priced around $500 per 100,000 credits ($0.10/credit), consumed per agent action; alternative to per-conversation billing. |
| Enterprise / Agentforce 360 (custom) | Custom | annual | Bundled with Service Cloud / Sales Cloud editions; quoted per org. Add-on to existing Salesforce licenses. |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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A full review is being generated for this product and will appear here shortly.