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Customer service platform with Lyro AI agent
Pros
- Easy for small businesses
- Lyro AI resolutions
- Free starter plan
Cons
- Lyro is a costly add-on
- Big gap from Growth to Plus
- Auto tier upgrades at usage caps
✓ Where it shines / best for
- Small and mid-size ecommerce stores wanting AI plus live chat
- Shopify merchants automating common support questions
- Teams wanting an affordable self-serve AI support tool
✕ Not the best fit for
- Large enterprises needing complex voice/contact-center automation
- High-volume teams sensitive to the big jump from Growth to Plus pricing
Features
- ✓ Multilingual
- ✓ Free trial
- ✓ No-code
- ✓ Human Handoff
- ✓ Knowledge base
- ✓ Free tier
- ✓ Mobile app
- ✓ AI Chatbot
- ✓ Live Chat
- ✓ Ecommerce
- ✓ Multichannel
- ✓ Shopify
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | monthly | 50 billable conversations/mo, 100 flow triggers, and a one-time 50 Lyro AI conversations. Up to 10 agent seats. |
| Starter | $29 | monthly | Adds live typing preview and basic analytics; higher conversation limits. ~17% off with annual billing. |
| Growth | $59 | monthly | Advanced analytics, permissions, up to ~2,000 conversations. ~17% off with annual billing. |
| Plus | $749 | monthly | Higher limits, dedicated success manager; Lyro AI included at this tier. Annual billing available. |
| Premium | $2,999 | monthly | Up to 10,000 conversations, top-tier support and SLAs. Contact-sales tier. |
| Lyro AI add-on | $39 | monthly | Starts at $39/mo for 50 Lyro AI conversations; scales up (e.g. 200 conversations). Added on top of any plan below Plus. |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
Specifications
| ai_agent | Lyro |
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A full review is being generated for this product and will appear here shortly.