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Customer service platform with Lyro AI agent
Pros
- Easy for small businesses
- Lyro AI resolutions
- Free starter plan
Cons
- Lyro is a costly add-on
- Big gap from Growth to Plus
- Auto tier upgrades at usage caps
✓ Where it shines / best for
- SMBs and ecommerce
- Live chat + AI deflection
- Easy setup
✕ Not the best fit for
- Large enterprises
- Buyers wanting AI fully bundled cheaply
Features
- ✓ Live chat and helpdesk
- ✓ Lyro AI agent
- ✓ Flows automation
- ✓ Multichannel inbox
- ✓ Analytics
- ✓ Integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | /mo | 50 lifetime Lyro conversations |
| Starter | $29 | /mo | Base helpdesk |
| Growth | $59 | /mo | More features |
| Lyro AI add-on | $39 | /mo | ~$0.50/conversation; from 50-100 conversations |
| Plus | $749 | /mo | Lyro included; Premium ~$2,999/mo |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
Specifications
| ai_agent | Lyro |
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