Compare AI products
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Zendesk
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|---|---|
| Score | 8.0/10 |
| Type | software |
| Category | Customer Support |
| Summary | AI agents built into the helpdesk, billed on automated resolutions. |
| Starting price | $19 per agent per month |
| Visit → |
Feature matrix
8 features| Feature | Zendesk AI Agents |
|---|---|
| AI Agents included in every Suite and Support plan | ✓ |
| Outcome-based billing on automated resolutions | ✓ |
| Copilot AI assistant for human agents (add-on) | ✓ |
| Omnichannel ticketing across email, chat, voice, messaging | ✓ |
| Knowledge base and help center integration | ✓ |
| Workforce engagement and contact center add-ons | ✓ |
| Robust reporting and analytics | ✓ |
| Large app marketplace and integrations | ✓ |
✓ = the product lists this capability. Capabilities are normalized to a shared vocabulary so the same feature lines up across products.