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AI agents built into the helpdesk, billed on automated resolutions.
Pros
- Deeply integrated with the market-leading helpdesk
- AI agents included in plans; pay only for successful resolutions
- Broad ecosystem, integrations, and enterprise maturity
Cons
- Total cost stacks quickly (seats + Copilot + add-ons + resolutions)
- Per-resolution rates not fully transparent on the pricing page
- Full AI capability often needs Advanced AI add-on / higher tiers
✓ Where it shines / best for
- Existing Zendesk customers wanting native AI automation
- Mid-market and enterprise support orgs with omnichannel needs
- Teams wanting helpdesk + AI in one vendor
✕ Not the best fit for
- Cost-sensitive small teams stacking multiple add-ons
- Buyers wanting standalone best-of-breed AI without a helpdesk
Features
- ✓ AI Agents included in every Suite and Support plan
- ✓ Outcome-based billing on automated resolutions
- ✓ Copilot AI assistant for human agents (add-on)
- ✓ Omnichannel ticketing across email, chat, voice, messaging
- ✓ Knowledge base and help center integration
- ✓ Workforce engagement and contact center add-ons
- ✓ Robust reporting and analytics
- ✓ Large app marketplace and integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Support Team | $19 | per agent per month | Annual billing; entry-level email and ticketing system |
| Suite Team | $55 | per agent per month | Annual billing; includes baseline free AI resolutions |
| Suite Professional | $115 | per agent per month | Annual billing; most popular |
| Suite Enterprise + Copilot | Custom | per agent per month | Talk to sales |
| Copilot add-on | $50 | per agent per month | Paid yearly |
| Workforce Engagement Bundle add-on | $50 | per agent per month | Paid yearly |
| Contact Center add-on | $50 | per agent per month | Paid yearly |
| AI Agent automated resolutions | $1.50-$2.00 | per automated resolution | ~$1.50 committed volume, ~$2.00 pay-as-you-go overage; small baseline free per seat |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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