Compare AI products
Add up to 4 products and see features, pricing, and scores side by side.
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Forethought (Zendesk)
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|---|---|
| Score | 7.0/10 |
| Type | software |
| Category | Customer Support |
| Summary | Outcome-based generative AI for support, now part of Zendesk. |
| Starting price | Custom per year |
| Visit → |
Feature matrix
8 features| Feature | Forethought |
|---|---|
| Solve generative AI agent for autonomous resolution | ✓ |
| Triage for automatic ticket classification and routing | ✓ |
| Assist for agent-side suggested replies and knowledge | ✓ |
| Discover analytics for automation opportunities | ✓ |
| Multichannel: email, chat, voice integrations | ✓ |
| Helpdesk integrations (Zendesk, Salesforce, etc.) | ✓ |
| Usage-based pricing on ticket/conversation volume | ✓ |
| Add-ons for voice AI and custom integrations | ✓ |
✓ = the product lists this capability. Capabilities are normalized to a shared vocabulary so the same feature lines up across products.