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Outcome-based generative AI for support, now part of Zendesk.
Pros
- Strong autonomous resolution plus triage and agent assist
- Outcome/usage-based pricing aligned to value
- Now backed by Zendesk's resources and roadmap
Cons
- No published pricing; sales-led custom quotes
- Post-acquisition product direction shifting into Zendesk (rebranded Forethought AI Agents by Zendesk)
- Costs scale with ticket volume and added channels
✓ Where it shines / best for
- Mid-market and enterprise support teams already on Zendesk or Salesforce
- Companies wanting to layer AI deflection on an existing helpdesk
- Teams focused on ticket triage and agent assist automation
✕ Not the best fit for
- Small businesses wanting cheap transparent pricing
- Teams needing an all-in-one standalone helpdesk (it augments existing ones)
- Self-serve buyers who want to sign up without sales contact
Features
- ✓ API access
- ✓ Multilingual
- ✓ Free trial
- ✓ AI Agent
- ✓ Ticket deflection
- ✓ Agent Assist
- ✓ Analytics
- ✓ Generative AI
- ✓ Ticket Triage
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free Trial / Demo | Free | trial | Demo and trial available via sales; no public self-serve free tier |
| Standard | Custom | annual | Usage/resolution-based pricing; quote from sales |
| Enterprise | Custom | annual | Advanced security, SSO, dedicated CSM, custom integrations — contact sales |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
Sponsored
A full review is being generated for this product and will appear here shortly.