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The AI agent built for ecommerce, billed per automated resolution.
Pros
- Purpose-built for ecommerce with native commerce actions
- Low, transparent per-resolution AI pricing ($0.90-$1.00)
- Drives revenue via shopping assistant and upsells
Cons
- An automated resolution may still incur a helpdesk ticket fee
- Automation rates vary (cited 26-56%)
- Less ideal outside ecommerce / Shopify-centric workflows
✓ Where it shines / best for
- Shopify and DTC ecommerce brands
- Stores wanting AI to handle WISMO, returns, and upsells
- SMB-to-mid-market merchants wanting low-cost per-resolution AI
✕ Not the best fit for
- Non-ecommerce / B2B SaaS support use cases
- Enterprises needing heavy custom voice deployments
Features
- ✓ Ecommerce-native AI Agent (Support + Shopping Assistant)
- ✓ Order tracking, returns, and FAQ automation
- ✓ Live inventory and shopper-data-aware upsells and discounts
- ✓ Flows and Order Management automation
- ✓ Deep Shopify and ecommerce platform integrations
- ✓ Per-resolution billing (pay only for full automated resolutions)
- ✓ Unified helpdesk across chat, email, social
- ✓ Revenue and conversion analytics
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| AI Agent (annual) | $0.90 | per automated resolved conversation | Annual billing; pay only for fully automated resolutions. $1.50 per overage interaction |
| AI Agent (monthly) | $1.00 | per automated resolved conversation | Monthly billing; $1.50 per overage ticket |
| Helpdesk Starter | $10 | per month | 50 tickets/month; $0.40 per overage ticket. Unlimited users |
| Helpdesk Basic | $50-$60 | per month | 300 tickets/month |
| Helpdesk Pro | $300-$360 | per month | 2,000 tickets/month |
| Helpdesk Advanced | $750-$900 | per month | 5,000 tickets/month |
| Helpdesk Enterprise | Custom | per month | Custom ticket volume; $32 per 100 overage tickets. An automated resolution still counts as a ticket |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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