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The AI agent built for ecommerce, billed per automated resolution.
Pros
- Purpose-built for ecommerce with native commerce actions
- Low, transparent per-resolution AI pricing ($0.90-$1.00)
- Drives revenue via shopping assistant and upsells
Cons
- An automated resolution may still incur a helpdesk ticket fee
- Automation rates vary (cited 26-56%)
- Less ideal outside ecommerce / Shopify-centric workflows
✓ Where it shines / best for
- Shopify/DTC brands wanting to automate repetitive order-related tickets
- Ecommerce teams already using Gorgias helpdesk
- Stores wanting AI that takes actions, not just answers questions
✕ Not the best fit for
- Teams not on the Gorgias helpdesk (it requires the base platform)
- Non-ecommerce or complex B2B technical support
- Buyers wanting fixed per-seat instead of per-resolution pricing
Features
- ✓ API access
- ✓ Multilingual
- ✓ Free trial
- ✓ AI Agent
- ✓ Ticket deflection
- ✓ Human Handoff
- ✓ Automation
- ✓ Ecommerce Helpdesk
- ✓ Shopify Integration
- ✓ Order Actions
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free Trial | Free | trial | Trial of AI Agent automation available on Gorgias plans |
| AI Agent (Automate) | Usage-based | monthly | Priced per automated/AI resolution; requires a base Gorgias helpdesk plan |
| Enterprise | Custom | annual | Volume-based resolution pricing and SLAs — contact sales |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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